Other Books

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Evidence In Service

Evidence in Service is an evidence-based review of important health care service and satisfaction studies in the psychological and medical literature. It is intended for anyone who seeks to improve the way patients and purchasers view health care services. The authors wrote the book because, oddly, American health care rarely uses its own evidence-based research to better the service and patient satisfaction it delivers. The book seeks to introduce health care groups to the very large body of research on this topic.The book addresses a number of different health care service topics by using evidence for and against various approaches. The book’s major sections are “Evidence-Based Dressing”, “Communication”, “Managing Patient Satisfaction”, “Empathy”, “Ethnicity”, “Information for Patients”, “Trust”, “Gender”, and “Miscellaneous”.

The book addresses a number of different health care service topics by using evidence for and against various approaches. The book’s major sections are “Evidence-Based Dressing”, “Communication”, “Managing Patient Satisfaction”, “Empathy”, “Ethnicity”, “Information for Patients”, “Trust”, “Gender”, and “Miscellaneous”.

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The Essential 20

What distinguishes a good health care team from a great one?

A dedicated, experienced, and diverse group of health care professionals were brought together to ponder this important question. During its deliberations, the group carefully formulated twenty essential, yet simple, concepts that exemplify a superior team. These concepts are The Essential 20.

This book is written specifically for front-line health care support staff that either are in training or are reviewing their teams’ effectiveness. It is hoped The Essential 20 can be both a template and a measure of a team’s continuous pursuit of excellence.

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